Return and Refund Policy

At Kaptel Fitness, we stand behind the quality of our fitness equipment and strive to ensure your complete satisfaction. Whether you need a return or refund, our policy is designed to be clear and customer-friendly. Please note, even if you decide not to proceed with a return or refund, this policy explicitly outlines the steps and conditions.

Applicable Situations for Returns and Refunds

  • Product Defects: Items that arrive damaged, defective, or not as described.
  • Order Errors: Incorrect items sent by mistake.
  • Customer Dissatisfaction: If you are not satisfied with your purchase (subject to our condition that the item is unused and in its original packaging).

Please note that items not meeting these criteria may not be eligible for return or refund.

Measures to Apply for a Return or Refund

  1. Submit a Request: Contact our customer service via email at [email protected] or phone at +1 (310) 555-0123. Provide your order number and a detailed explanation of your reason for return or refund.
  2. Receive Return Instructions: Once your request is reviewed, we will email you the specific return shipping address. Do not send your product to the original shipping address.
  3. Prepare the Product: Ensure the product is unused, in its original packaging, and includes all accessories and documentation.
  4. Ship the Item: Use a reliable shipping service; we will cover the return shipping cost if your return meets our policy criteria.

Timeframe for Returns and Refunds

  • Return Window: You must initiate your return or refund request within 30 days from the date of receipt.
  • Refund Processing: Once we receive and inspect the returned product, refunds will be issued within 7-10 business days to the original payment method.

Fees and Shipping Costs

  • Return/Exchange Fee: There are no handling or processing fees for returns or exchanges.
  • Return Shipping: If your return is due to a defect, error, or dissatisfaction under our policy, Kaptel Fitness will cover the return shipping costs. If the return is for any other reason, shipping fees may be the responsibility of the customer.

For any questions regarding this policy or if you need further assistance, please contact us at:

Thank you for choosing Kaptel Fitness. We value your trust and are committed to providing you with a secure and satisfying shopping experience.