Logistics Policy

Order Processing Time

  • All orders are processed within 1-3 business days (Monday through Friday, excluding federal holidays) after purchase.

Shipping Regions & Methods

Domestic Shipping (United States & Territories):

  • Standard Shipping:
    • Cost:
      • Orders from $0.01 to $59.99: $7.99
      • Orders $60 and above: Free shipping
    • Estimated Delivery: 5-7 business days after order processing

International Shipping:

  • Currently, we ship exclusively within the United States and its territories (including Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands). We do not ship to other international markets.
  • Should this policy change, any applicable customs duties, taxes, or fees would be the sole responsibility of the buyer.

Important Shipping Details

  • Shipping Days: All estimated delivery times are in business days (Monday through Friday, excluding federal holidays).
  • Address Verification: Please ensure that your shipping address is accurate. After you submit a return or refund request, we will provide you with a specific return shipping address via email. Do not return items to the original shipping address.
  • Handling Fees: We do not charge any handling or processing fees for returns or exchanges.
  • Return Shipping Costs: For approved returns due to product defects, order errors, or dissatisfaction under our policy, Kaptel Fitness covers the return shipping cost. For other reasons, shipping fees may be the responsibility of the customer.

Contact Information

For any shipping-related inquiries or further assistance, please contact us at: