FAQ
Frequently Asked Questions (FAQ)
Q1: What types of fitness equipment do you offer?
A: We offer a wide range of high-quality gym equipment including barbells, weight plates, squat racks, benches, kettlebells, and more. All our products are designed for both home gyms and commercial fitness centers, ensuring durability and performance.
Q2: How do I place an order?
A: Orders are placed directly through our official website. Simply select your desired items, add them to your shopping cart, and proceed to checkout. Detailed instructions are provided on each product page for a smooth purchasing experience.
Q3: What payment methods do you accept?
A: We exclusively accept PayPal for secure and hassle-free transactions.
Q4: Do you ship within the United States?
A: Yes, we ship to the United States and its surrounding islands. Our reliable shipping partners ensure your order is delivered promptly.
Q5: What is your return and refund policy?
A: We offer a 30-day return policy on most products. Items must be returned unused and in their original packaging. For detailed information, please refer to our Return Policy page on the website.
Q6: Do your products come with a warranty?
A: Yes, all our fitness equipment includes a limited warranty against manufacturing defects. Specific warranty terms vary by product—please check the individual product pages for details.
Q7: How do I assemble my equipment?
A: Each product comes with comprehensive assembly instructions and all necessary hardware. Should you need further assistance, our customer service team is always ready to help.
Q8: What should I do if my product arrives damaged?
A: If you receive a damaged product, please contact our customer service immediately with your order details and photographs of the damage. We will resolve the issue promptly through repair, replacement, or refund.
Q9: How can I contact customer service?
A: Our support team is available via email at [email protected] or by phone at +1 (323) 857-7234.
Q10: Where is your company located?
A: Our headquarters are located at 189 The Grove Dr H80, Los Angeles, CA 90036, USA.
Q11: How do I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can use this number on our shipping partner’s website to monitor your delivery status.
Q12: Are your products designed to meet US gym standards?
A: Absolutely. Our equipment is engineered with stringent quality controls to ensure it meets the high standards expected by American fitness enthusiasts and commercial gyms.
Q13: Can I request customization for my equipment?
A: Currently, our products are available in standard models designed to meet the needs of most users. For bulk orders or special customization requests, please contact our customer service team for further assistance.